DATA PROTECTION

Bogentrakt Hostel (hereinafter "we", "our" or "us") is committed to protecting your privacy. This privacy policy describes Bogentrakt Hostel's practices with respect to information collected from users who access our website www.bogentrakt.ch ("Website") or otherwise share personal information with us. The policy also contains information about cookies. The following policies are designed to protect your privacy and ensure that your personal information is treated in a safe and responsible manner. We encourage you to review this policy periodically to stay informed of our current privacy practices.

DATA PROTECTION

Information collected

We collect two types of data and information from users:

Non-Personal Information. The first type of information is de-identified and non-identifiable information that may be provided or collected through your use of the Site. We do not know the identity of any user from whom the Non-Personal Information was collected. The Non-Personal Information collected may include your aggregated usage data and technical data transmitted by your device, including certain software and hardware information (e.g., the type of browser and operating system your device uses, preferred language, access time, etc.) to improve the functionality of our Site. We may also collect information about your activities on the Site (e.g., pages viewed, online browsing, clicks, actions, etc.).

Personal information. The second type of information is individually identifiable information, that is, information that identifies an individual or can, with reasonable effort, identify an individual. Such information includes:

Device Information: We collect personal information from your device. This includes geolocation data, IP address, unique identifiers (e.g. MAC address and UUID) and other information related to your activities on the website.Sign-up Information: When you sign up for a newsletter on our website, you will be asked to provide us with certain details, such as your full name and email address. Contact Information: When you fill out the contact form on our website, you will be asked to provide us with certain details, such as your full name, phone number and email address.Booking Information: When you make an online booking on our booking engine, you will be asked to provide us with certain details, such as: full name, contact information, demographic information, payment information.

We receive your personal information from various sources:

Use of information

We use your information in the following ways:

To keep internal records;To send you communications about our services, provide you with technical information and respond to customer service issues you may have;To periodically send you promotional emails about new products, special offers or other information we think you may find interesting;To provide you with advertisements when you use our website (see more under "Advertising");To market our products (see more under "Marketing");To tailor the website to your interests; For statistical and analytical purposes to improve the website.

Advertising

We may use a third-party advertising technology to deliver ads when you visit the Site. This technology uses your information regarding your use of the Services to deliver ads to you (by placing third-party cookies on your web browser).

Marketing

We may use your personal information, such as your name, email address, telephone number, etc. ourselves or through our subcontractors, to send you promotional materials about our services which we think may be of interest to you.

Out of respect for your right to privacy, we will provide you with the opportunity to opt out of receiving further marketing offers from us in such promotional materials. If you opt out, we will remove your email address or phone number from our marketing mailing lists. 

Please note that even if you have opted out of receiving marketing emails, we may still send you other important email communications without giving you the opportunity to opt out of receiving those communications. These may include customer service announcements or administrative messages.

exchange of information

We do not rent, sell, or share users' information with third parties except as described in this Privacy Policy. We may share your personal information in a limited number of circumstances, including:

Third Party Service Providers: We share personal information with third parties involved in providing services to you. These third parties may only use your personal information for the purpose for which it was provided and may not disclose it to third parties except upon our express instruction and in accordance with this Privacy Policy.

Legal and Regulatory Authorities: We may disclose your personal information to legal and regulatory authorities or other third parties when required by law or as necessary to enable us to exercise our legal rights, to comply with our legal obligations, or to take action against illegal activities or to protect the safety of any person.Business Transfers: If all or a portion of our business is sold, merged or otherwise transferred, we may transfer your personal information as part of that transition. We may also share your personal information with the owners of the hotels we manage.

User rights

You can apply for:

To obtain confirmation as to whether or not personal data concerning you are being processed and to obtain access to your personal data stored about you and to additional information.To receive a copy of the personal data you have voluntarily provided to us in a structured, commonly used and machine-readable format.To request the rectification of your personal data under our control.To erase your personal data.To stop us from processing personal data.To restrict the processing of your personal data.To lodge a complaint with a supervisory authority.

Please note, however, that these rights are not absolute and may be subject to our own legitimate interests and legal requirements.

Data storage

We will retain your personal information for as long as necessary to provide our services and as necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Retention periods are determined taking into account the type of data collected and the purpose for which it is collected, taking into account the requirements applicable to the specific situation and the need to destroy outdated and unused data at the earliest possible time. In accordance with applicable regulations, we retain records containing customer personal data, account opening documents, communications, and anything else required by applicable laws and regulations. We have the right to correct, complete, or remove incomplete or inaccurate information at any time and at our sole discretion.

Security

We take great care in implementing and maintaining the security of the Site and your information. We use industry standard procedures and policies to ensure the security of the information we collect and maintain and to prevent unauthorized use of that information. We require all third parties to comply with similar security requirements consistent with this Privacy Policy. Although we take reasonable measures to protect information, we cannot be held responsible for the actions of anyone who gains unauthorized access or misuses our Site, and we make no warranty, express, implied, or otherwise, that we will always be able to prevent such access.

COOKIE STATEMENT

Cookie definition

A cookie is a small piece of information sent to your browser when you visit a website and stored on the hard drive of your device (computer, table or smartphone). Cookies are very useful and can be used for various purposes. They allow you to navigate efficiently between pages, automatically activate certain features, save your preferences and make the interaction between you and our services faster and easier. Cookies are also used to ensure that the advertising you see is relevant to you and your interests and to collect statistical data about your use of our services.

Types of cookies

The website uses the following types of cookies:

'Session cookies', which are stored only temporarily during a browser session to enable normal use of the system and are deleted from your device when the browser is closed;

'Persistent cookies', which are read only by the website and stored on your computer for a specific period of time and are not deleted when the browser is closed. Such cookies are used when we need to know who you are on repeat visits, for example so that we can save your preferences for the next time you log in;

'Third-party cookies', which are set by other online services that provide content on the site you visit, such as third-party services that monitor and analyse our web traffic.

'Oreo Cookies', were eaten by the website designer during the design of this privacy policy ;)

Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked by us to the information stored in and obtained from cookies. 

We also use a tool called "Google Analytics" to collect information about your use of the Site. Google Analytics collects information such as how often users access the Site, what pages they visit when they do so, etc. We use the information we receive from Google Analytics only to improve our Site and services. Google Analytics collects the IP address assigned to you on the day you visit the Site, and not your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google's ability to use and share information collected by Google Analytics about your visits to this Site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.

Withdrawal of consent

You can withdraw your consent at any time by setting your browser to disable cookies or by removing all cookies from your browser by following the instructions provided by your device settings. However, if you choose to disable cookies some features of our website may not work properly and your online experience may be limited.

ADDITIONAL INFORMATION

We reserve the right to change or revise the Privacy Policy periodically; any material changes will be effective immediately upon posting of the revised Privacy Policy. The last revision will be indicated in the "Last Modified" section. Your continued use of the Site following the posting of such changes on our Site will mean that you acknowledge and agree to such changes to the Privacy Policy and that you agree to be bound by the terms of such changes.

If you have general questions about the website or the information we collect about you and how we use it, you can contact us at hello@bogentrakt.ch.